Introduction
Business Management MANAGEMENT PROGRAMMES

In today's modern society with its rapidly changing business environment Pinnacle remain very much at the forefront of course delivery and development.

Whether you are new to management, just looking to update your customer care skills, looking for sales techniques or perhaps seeking the challenge of gaining a formal Trainer's Qualification, Pinnacle have both the experience and expertise to guide you through the stages necessary to meet your individual goals.

Choose from one of our customised training packages or contact us to work alongside our helpful training and development staff to set up individualised programmes which meet the requirements of your organisation.

If it's a flexible and professional approach you are looking for then rest assured Pinnacle will meet your requirements.

PROFESSIONAL TRAINERS CERTIFICATE

This 4 day course equips trainers with the knowledge and techniques necessary to deliver effective training to a variety of students in differing settings. The structure of the course is such that candidates are taken through all aspects of course delivery from the initial planning stages, preparation and design of course materials, selection of teaching strategies through to the actual conducting of live training sessions which are video taped for review.


INTRODUCTION TO EFFECTIVE MANAGEMENT

This course aims to develop an understanding of the importance of management skills. It provides students with background knowledge which in practical workshop activity can then be transferred to their own individual work environments. The course covers the following topics:
  • Identifying Excellence in Management
  • Models of Management, Management Style
  • The Role of the Manager
  • Effective Communication
  • Syndicate exercises

GOAL SETTING AND ACHIEVEMENT

This course aims to develop an understanding of the importance of effective goal setting techniques in targeting and achieving excellence. This course provides students with background knowledge which in practical workshop activity can then be transferred to their own individual work environments. The course covers the following topics:
  • Building the Foundations for Success
  • Formulating Goals
  • Defining Flexibility
  • Managing Achievement
  • Developing the Success Strategy

TELEPHONE SKILLS

This course aims to develop an understanding of the importance of correct Telephone Skills. It provides students with background knowledge which in practical workshop activity can then be transferred to their own individual work environments. The course covers the following topics:
  • Generating a positive first impression
  • Effective call handling
  • Call holding & transfer, Evaluating Service
  • Managing Customer Dissatisfaction
  • Identifying Opportunities to Excel